Privacy Policy

At www.crystallobbancreative.com.au, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully. 

PERSONAL INFORMATION

When you visit this website, you may provide personal information you knowingly choose to disclose that is collected on an individual basis. We may obtain the following information

• your name.
• your company / business name.
• your contact details including email address, mailing address, street address, postcode and phone number.
• social media handles.
• blog comments.
• additional personal information that you provide to us, directly or indirectly, through your use of the website and/or associated social media platforms.
• any other personal information requested by us and/or provided by you or a third party.

If you choose to correspond via email, we may retain the content of your email messages together with your email address and the responses. 

USE OF PERSONAL INFORMATION

By providing personal information to us, you consent to us retaining, using and disclosing your personal data in accordance with this Privacy Policy. We may retain, use and disclose personal information for the following purposes:

• to contact and communicate with you.
• respond to your enquiries submitted via the contact form on the website.
• for internal record keeping and administrative purposes.
• to fulfil the service we are providing to you.
• for marketing purposes, including sending information to you about current or new services, and sharing useful content with you.

We also use the information we collect in aggregated and anonymised forms to improve our services, including administering our website, producing reports and analytics, and advertising our services. 

Any information you choose to make publicly available, such as blog comments and testimonials on this website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information. 

DISCLOSURE OF PERSONAL INFORMATION

Personal information may be supplied to a third party for the purpose of our business providing its services to you. The information we collect is used to improve the content of this site and the quality of our service and is not shared with or sold to other organisations for commercial purposes. 

Your information could be shared under the following circumstances: we use third parties to facilitate our business, including, but not limited to, sending email and processing payments. In connection with these business operations, these third parties may have access to your personal information for use in connection with those business activities. If there is a change of control and ownership in one of our connected third parties (merger, sale, transfer of assets or otherwise) customer information, which may include your personal information, could be transferred to the new purchaser. 

If it becomes necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms, or as otherwise required by law.

CERTAIN DISCLOSURES

We may disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or affiliated parties; (b) protect and defend our rights and property, our site, the users of our site, and/or our affiliated parties; and (c) act under circumstances to protect the safety of users of our site, us, or third parties. 

WHAT ARE COOKIES?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. 

HOW DO WE USE INFORMATION WE COLLECT FROM COOKIES?

As you use this website, the site uses its cookies to differentiate you from other users. Cookies, in conjunction with our web server’s log files, allows us to calculate the aggregate number of people visiting this site and which parts of the site are most popular. This helps us gather feedback to constantly improve this site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies. By consenting and continuing to visit our site, you consent to the placement of cookies on your device.

OTHER WEBSITES LINKED TO THIS SITE

​We are not responsible for the practices employed by websites linked to or from our site nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our site. Please remember that when you use a link to go from our site to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including sites which have a link on our site, is subject to that website’s own rules and policies. Any associated social media links on this website are also governed by their own privacy policy. Please read over those rules and policies before proceeding. 

STORAGE AND SECURITY

Crystal Lobban Creative is committed to ensuring that the personal information we collect is secure. All personal information stored on our platform is treated as confidential. It is stored securely and is accessed by authorised personnel only. Our collection is limited in relation to what is necessary, for the purpose for which the personal information is processed and kept only for so long as is necessary for the purpose for which the personal information was collected. We implement and maintain appropriate technical, security and organisational measures to protect personal information against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure. We use cloud-based technology to store files which may include personal information. This may result in storage of data outside Australia. We ensure the encryption and pseudonymisation of personal information and we have adequate cyber security measures in place. 

AMENDMENTS TO OUR PRIVACY POLICY

We may, at any time and at our discretion, review and vary this Privacy Policy by publishing the amended Privacy Policy on the website. These amendments will become effective at the time of publication and your continued use of the website will be taken as acceptance of the revised policy.​

YOUR CONSENT

By using this site, you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on this site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.